Frequently Asked Questions
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What is Fanmaster's mission statement?
Fanmaster’s mission is to provide top-quality heating, cooling, and ventilation solutions to the Australian industrial and commercial markets. We are committed to delivering best-practice service delivery on time, every time. Learn more about our mission and values.
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How long has Fanmaster been in operation?
Fanmaster has been serving the Australian industrial and commercial markets successfully for over two decades. Explore our company history.
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Is Fanmaster an Australian-owned business?
Yes, Fanmaster is a proud Australian-owned business. Discover more about our roots and commitment to the local market.
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Which industrial and commercial cooling and heating solutions does Fanmaster offer?
Fanmaster offers a wide range of products including industrial fans, evaporative coolers, portable air conditioners, and heaters. Browse our product range.
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Does Fanmaster support local manufacturing and suppliers?
Absolutely! It is our policy to support local component suppliers, and some of our products continue to be manufactured locally. Find out more about our local manufacturing initiatives.
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What international brands are associated with Fanmaster's distribution network?
We enjoy vibrant partnerships with leading international brands such as OUBER, ICEN, and VAL6. See our brand partners.
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How does Fanmaster ensure the quality of their products?
Fanmaster sells only products of the highest quality that have been tried and tested in extreme environments.
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Can I find spare parts for my industrial equipment at Fanmaster?
Yes, we have a dedicated online store for spare parts tailored to your industrial equipment needs. Shop for spare parts here.
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Which Fanmaster products are ideal for improving air quality?
We have a range of air scrubber purifiers and fume collectors to ensure clean air quality in industrial and commercial spaces. Explore our air quality products.
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Do Fanmaster products come with any training resources or support materials?
Yes, we provide comprehensive support, training resources, and technical advice for our products. Access training and resources.
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Do you offer products suitable for home use?
Absolutely! While Fanmaster specialises in industrial solutions, many of our products, especially fans and portable coolers, are perfectly suitable for home use. Explore our residential range here.
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Can I purchase Fanmaster products online?
Yes, you can! We have an online store that showcases our entire product range. Shop now.
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How do I install and maintain my product?
Many of our products are designed for easy installation, and they come with detailed user manuals.
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Are there any promotions or sales for residential customers?
Absolutely! We often have seasonal promotions and sales. Check out our current deals and offers here.
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How long will it take for my product to be delivered?
Delivery times vary based on your location and the product you’ve ordered. Typically, products are dispatched within 24-48 hours of your order.
See our shipping and delivery information here. -
Can I return or exchange a product I bought online?
Yes, we have a return and exchange policy in place for online purchases. Please ensure the product is in its original condition. Learn more about our return policy here.
