Warranty or Return
Please download & fill out the Warranty & Return Form by submitting it through the enquiry form. Please ensure you:
- Download Warranty & Returns Form
- Have the original invoice or Purchase order number available
- Have images readily available to substantiate your claim (if requested)
- Can confirm that the warranty claim is a direct result of manufacturers fault
- If you are the end user that you contact who you purchased the goods from in order for them to process the warranty on your behalf through us
Our returns policy for any unwanted items is as follows.
- Purchaser of goods to return goods in resalable condition otherwise the return may not be accepted.
- If the item/s is deemed to be in resalable condition there will be a 15% restocking fee to be applied on all items.(Exception below)
- When the item is made to order in our factory and we deem this item not to be resalable we reserve the right to deny the return.
- Other manufactured items that are deemed resalable are charged a 25% restocking fee unless otherwise stated.